Change of Mind Returns
Lunar Luxe will assist you to facilitate the return of any Products (except those that cannot be exchanged for hygiene reasons) as per the Vendors returns policy.
Shipping costs paid are non-refundable and will not be credited.
Whilst orders are facilitated by us via the Site, we accept orders on behalf of third party Vendor(s) who supply the Products directly to you. Accordingly, Lunar Luxe will assist you to facilitate your return directly to the Vendor.
You are responsible for the cost of returning the Product to the Vendor. Please note that if you have purchased multiple Products from different Vendors, you will need to return each Product to the correct Vendor.
Returns must be sent by you at your cost using a trackable or signed-for delivery service, such as registered post. Please contact our customer service team for the Vendor’s address details and ensure to include a self-addressed post pack with your return for the Vendor to post the exchange item.
Once the Vendor confirms it has received the Product and it is in saleable, unused condition, we will provide you with store credit to the value of the Product.
If you wish to exchange a Product, exchanges may only be accepted by the original supplying Vendor for the same or a lower value item.
If for any reason a Product you have ordered is not available or out of stock, we will also refund you via the method you made payment or offer you a store credit to the same value, and in this case any shipping costs will be refunded.
Simply contact our friendly Customer Service Team for more information by clicking here.
If any Product is faulty, not of merchantable quality, not fit for its intended purpose or does not match the description then please contact us by email at firstname.lastname@example.org and one of our Customer Service Team will assist with your request. Please note that such requests will be directed by our Customer Service Team to the relevant Vendor for resolution directly with you. The relevant Vendor will offer a replacement Product, repair, credit note or refund at its discretion subject to the requirements of the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Where the Vendor agrees or is required to provide a refund, we will facilitate this directly with you.
The Vendor will evaluate your return request and send you full return instructions and return address. The postage cost for the return will be borne by you except where the Vendor subsequently deems the returned Product faulty, not of merchantable quality, not fit for its intended purpose or that it does not match the description on the Site in which case the Vendor will instruct us to refund the postage cost to you.